PRIVACY PRACTICES
We do not use, sell or distribute any of
the information that we collect from you in the course of our
investigations.
If
you feel that ADAIRS CHAUFFEUR SERVICES is not abiding by its
posted privacy policy, or if you have questions
or concerns regarding this statement of our
Privacy Practices, then you should first contact Customer
Service by e-mail
or phone in the UK, +44 (0) 1 708 763 152; or fax
+44 (0)
1 708 767 581.
If you do not receive acknowledgment of your
inquiry or your inquiry has not been
satisfactorily addressed, then send us a letter
with your concerns to the address listed on our
Contact Us web page. Please note that we receive
a very large volume of email transactions both
from existing clients, and general inquiries
regarding our services. We do our very best to
reply in a timely fashion, but please be
patient; complex or unusual requests always take
longer.
Information Collection and Use
In
order to process your travel requests and inquiries, ADAIRS
collects information from you, the user at several different points on our website.
We use this information for internal marketing
and administration purposes only. Your
confidentiality is assured.
Registration
In order to use this website, a user must first
complete the online registration form.
During registration a user is required to
give their contact information (such as name and
email address).
This information is used to contact the
user about the services on our site for which
they have expressed interest.
Order
We request information from the user on our
order form.
Here a user must provide contact
information (like name and shipping address) and
financial information (like credit card number,
expiration date).
This information is used for billing
purposes and to fill customer orders.
If we have trouble processing an order,
this contact information is used to get in touch
with the user.
Cookies
A cookie is a piece of data stored on the user's
hard drive containing information about the
user. Usage
of a cookie is in no way linked to any
personally identifiable information while on our
site. Once
the user closes their browser, the cookie simply
terminates. This site uses cookies during the order and
credit card authentication process to ensure the
accuracy and security of the online order.
These cookies are used exclusively to provide
security and are not used to gather information
about users. We do not share information
about our users with other sites. If a user
rejects the cookie, there may be problems with
their usage of our site because we would have no
way of validating the user. We however do not
require that a user accept cookies to be able to use our
site.
Log
Files
We use IP addresses to analyze trends,
administer the site, track user movement through
the site, and gather broad demographic
information for aggregate use.
IP addresses are not linked to personally
identifiable information. We do not store or
obtain any information from the log files that
may be used to identify a user of the web site.
IP numbers and the associated domain names can
be identified geographically from the domain
extensions (for example, .uk = United Kingdom,
de = Germany, fr = France, au = Australia, nz =
New Zealand) but beyond this wide regional
information the actual identity of the user is
not revealed in any way.
Sharing
We use an outside credit card processing
company to bill users for goods and services.
These companies do not retain, share, store or
use personally identifiable information for any
secondary purposes.
Links
This
web site may contain links to other sites.
Please be aware that ADAIRS
is not
responsible for the privacy practices of such
other sites.
We encourage our users to be aware when
they leave our site and to read the privacy
statements of each and every web site that
collects personally identifiable information.
This privacy statement applies solely to
information collected by this Web site.
Supplementation of Information
ADAIRS
does not supplement user
information collected on our site with information
from third party sources.
Newsletter,
Site and Service Updates
We
also occasionally send out a periodic e-mails
with site and service announcement updates.
Registered clients are encouraged to receive
e-mail service announcements, which contain
important information about the service. We
communicate with the user to provide requested
services and in regards to issues relating to
their account via email or phone.
Correction/Updating
Personal Information:
If a users personal information changes
(such as your address or telephone number), or
if a user no longer desires our service, we will
endeavor to provide a way to correct, update or
remove that users personal data provided to us.
This can be done by emailing Vicky
Quinlan at our Customer
Service,
desk,
or you may login to your personal account through our web page (www.adairs.com) and make changes to your personal information online. The changes that you make online are instantaneously updated in our records.
Please
Note: we allow you to make any changes that you wish.
We do not edit the information that you enter, so we cannot be responsible if you make changes that affect our
ability to contact you with regards to your travel
itinerary or quotation request.
Notification of Changes
If we decide to change our privacy policy,
we will post those changes on this Privacy
Practice web page, so
our users are always aware of what information
we collect, how we use it, and under what
circumstances, if any, we disclose it.
If at any point we decide to use
personally identifiable information in a manner
different from that stated at the time it was
collected, we will notify users by way of an
email. Users
will have a choice as to whether or not we use
their information in this different manner. We
will use information in accordance with the
privacy policy under which the information was
collected.
Your
Consent
By using this site, you signify your assent
to abide by the Privacy policies and practices
of
ADAIRS, as outlined in this
document. If you do not agree with the terms of
this policy, please do not use our site. Should
we change the way in which we use your personal
information, we will get your consent before
using your information in this new way.
Feedback
The accuracy and validity of our site is
very important to us. If you spot
inaccuracies of any kind, or if you feel that
statements we making are not fully
representational of our services, then please
email our
Customer
Service.
Our web page
does not automatically collect specific information (i.e. e-mail
addresses) about visitors. Aggregate and summary statistics are
ONLY
collected as a measure of our web site’s effectiveness.
For further
information about the services offered by Adairs
Chauffeur Services contact Customer
Service by email or call
1+44 (0) 1 708 763 152. Our hours of
business are from 9 a.m. to 6 p.m., Greenwich Mean Time
(GMT), Monday - Saturday. For technical problems,
contact Webmaster, Jason
Hicks.
Order Cancellations, Fraudulent or Contested Credit Card Charges
Please be
advised that once your confirmed travel itinerary has been transmitted to us and
we have scheduled a vehicle and driver, then there will be
a nominal fee if you cancel the order. Credit card fraud is an ongoing problem. For unsubstantiated, contested, or fraudulent credit
card charges, there will be an additional $25.00 MINIMUM
processing charge plus collection and legal fees, if
incurred. By placing an order with us you hereby agree
to these terms.
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